User Guide

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For PC users

Want to cancel your Limited Express ticket?

STEP1
Enter your Limited Express ticket information.
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  • 1

    From the Top Page, enter the date of boarding and the reservation number for the Limited Express ticket that you wish to search for, and the e-mail address entered at the time of purchase.
    * The reservation number is indicated on the displayed/printed e-ticket or the screen indicating the results of the purchase (or change).

  • 2Click the "Search" button.


    ▶If you forgot the reservation number
STEP2
Display your Limited Express ticket
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  • 3Show your e-ticket for Limited Express ticket on the display.
  • 4Click the "Refund" button.
STEP3
Refund procedure
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  • 5For authentication, enter the information of the credit card used for the payment.
  • * Note:
    - If you enter the last four digits of the credit card number incorrectly five times, you will not be able to re-display or change the Limited Express ticket or receive a refund on the same day.
  • 6Check that the Limited Express ticket Information shown is correct and then click the "Confirm to refund" button.
STEP4
Completion
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  • 7The Refund Completion page will be displayed. The process is completed.

* These pictures are images.

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