Reservation for Limited Express Terms of Service

Established: November 15, 2016
Revised: October 1, 2019
Revised: February 1, 2020
Revised: July 10, 2020
Revised: July 1, 2025

Article 1 (General provisions)

• These terms of service (hereinafter referred to as the “Terms”) shall apply to all Users of the service that enables its Users to purchase Limited Express tickets and other tickets that are required to board Limited Express trains operated by Kintetsu Railway Co., Ltd. (hereinafter referred to as the "Company") by making a reservation simultaneously with making payment by credit card or code-based payment through the Internet (including connection by smartphone, etc.) without membership registration (hereinafter referred to as this "Service"). In addition to the provisions in the Terms, all Users of this Service shall comply with provisions of Our company’s Regulations on Passenger Operations and other rules that are stipulated by the Company.
• The Company shall store Limited Express tickets and other required tickets that can be purchased through this Service (hereinafter referred to as "Limited Express e-ticket") as electronic data on the central computer of the Company. By bringing a Limited Express e-ticket displayed on the screen of a smartphone, etc. together with a separately purchased basic fare ticket, User can board the relevant Limited Express train.

Article 2 (Definitions of terms)

The meaning of the terms used in the Terms shall be as follows:
Limited Express charge plus other fees	collectively means the Limited Express charge and the Extra fee for Deluxe car, Private room, etc.
Limited Express ticket plus other tickets	collectively means a Limited Express ticket and an Extra ticket for Deluxe car, Private room, etc.
Limited Express e-ticket	means the visible form of a Limited Express e-ticket that can be confirmed by displaying it on the screen of a smartphone (or another information terminal).
User(s)	means a customer who uses this Service after agreeing to the Terms.
Purchase	means an act of paying by credit card or code-based payment for a Limited Express e-ticket simultaneously with making a reservation in this Service through the Internet.
Smartphones, etc.	means information terminals such as smartphones, tablets that can be properly connected to the website designated by the Company.
User information	means name, e-mail address, identity authentication number, credit card information and other information that User enters when purchasing a Limited Express e-ticket.
Credit card used for payment	means the credit card used to purchase a Limited Express e-ticket.
Code-based payment	means the payment service "PayPay" provided by PayPay Corporation.
3D Secure	means a security protocol that performs user authentication during credit card transactions to prevent unauthorized use and enhance security.

Article 3 (Purchase of a Limited Express e-ticket)

• User shall purchase a Limited Express e-ticket by entering necessary information prescribed by the Company such as the date of boarding, train, section of boarding, number of passengers, seat type(s) and agreeing to pay the charge/fees displayed on the website of this Service.
• User may purchase a Limited Express e-ticket from 10:30 a.m. one month before the date of boarding for the relevant Limited Express train (on the same calendar date of the previous month) (Japan time) until the time when the relevant Limited Express train departs from the station of boarding that is displayed on the website of this Service. Notwithstanding the foregoing, there are extraordinary circumstances when the purchase start date and time may be otherwise stipulated and applied temporarily.
• User may purchase a Limited Express e-ticket for Limited Express trains that are displayed on the website of this Service only.
• The number of passengers for which User may purchase a Limited Express e-ticket shall be up to eight per Purchase.
• For the Purchase, User shall enter his/her name, e-mail address. In addition, for code-based payments, an identity authentication number is required; for credit card payments, users must enter credit card number, cardholder name, expiration date and other relevant information (hereinafter referred to as "User information"). For the Purchase, User may use a credit card of the specified companies, which are displayed on the website of this Service only. However, some credit cards, even if they are displayed on the website, may not be used, and the Company shall assume no responsibility therefor. When using a credit card, input of the 3D Secure password is required, although in some cases the credit card company may determine that password input is not necessary.
• In the case of a purchase made via code-based payment, User shall be responsible for preparing any necessary environment for such payment, including installing the relevant application and completing any required membership registration.
• The contract for this Service shall be executed when the Company accepts the offer for Purchase by User through the Internet. A reply of acceptance of the offer for Purchase shall be by displaying a screen on the website of this Service which indicates that the contract has been executed.
  For the avoidance of doubt, in the event that such reply of acceptance is not displayed on the website screen the User views due to causes not attributable to the Company (e.g.external factors such as failure in communication environment), the Company’s acceptance shall still deem to have been made. In such case, the User shall search the website of this Service for the record of the Purchase for the relevant Limited Express ticket to confirm the execution of the contract on the re-displayed screen.

Article 4 (Changing and refund for Limited Express e-ticket)

• When changing or receiving a refund for a purchased Limited Express e-ticket, User shall enter, on the website of this Service, the e-mail adress that was entered at the time of the Purchase, the date of boarding, the reservation number that was provided for the purchased Limited Express e-ticket. In addition, for code-based payments, an identity authentication number is required; for credit card payments, Users must enter the last four digits of the credit card used for the payment. The User shall then go through a procedure necessary to change or receive a refund for those e-tickets.
• Procedure for changing a purchased Limited Express e-ticket shall be as follows:
  • (1) When changing a purchased Limited Express e-ticket, User shall do so through the Internet. As long as the train indicated on the relevant Limited Express e-ticket has not departed, User may change to another Limited Express ticket up to three times without any handling charge. However, changes are only allowed for tickets with travel dates up to three months after the original purchase date, on the same calendar day of the month (or the last day of the month if no corresponding date exists). In such cases, any differences in the amount resulting from the change must be settled using the same payment method as the original purchase.
  • (2) To change a purchased Limited Express e-ticket, User shall enter the date of boarding, train, section of boarding, number of passengers, seat type, etc. after the change on the website of this Service;
  • (3) In the case of a change involving a decrease in the number of passengers or a change of the party to the transportation contract (change from adult to child or from adult to child), User is required to pay the handling charge that is specified in the rules separately prescribed by the Company;
  • (4) After a purchased Limited Express e-ticket is changed, the Company shall provide a refund of the amount of the purchased Limited Express e-ticket before the change and charge the amount of the Limited Express e-ticket after the change without a handling charge (if purchased by credit card, the refund and charge will be processed to the credit card account; if purchased by code-based payment, the refund and charge will be processed to the payment balance). Timing of refund for credit card purchases shall be in accordance with the provision prescribed by each credit card company, and the Company shall not bear any interest or any other burden for the period necessary for the refund;
  • (5) When User makes a change to the boarding section on train after boarding the relevant Limited Express train, User shall pay by cash the insufficient amount resulting from such change, and any excess in payment shall not be refunded. If User boarded a different Limited Express train without going through the procedure specified in item (1) above, User shall pay again the Limited Express charge plus other fees, if applicable, required for the Limited Express train that he/she boarded;
  • (6) User shall dispose of or delete the Limited Express e-ticket before the change by him/herself.
• Procedure for refunding a purchased Limited Express e-ticket shall be as follows:
  • (1) When a purchased Limited Express e-ticket becomes no longer necessary, User may cancel and receive a refund for the e-ticket through the Internet only before the departure time of the train indicated on the relevant Limited Express e-ticket. In this case, the fare of the Limited Express ticket will be refunded, the handling charge prescribed in the rules that are separately stipulated by the Company will be charged. (If purchased by credit card, the refund and charge will be processed to the credit card account; if purchased by code-based payment, the refund amount, minus the handling fee, will be refunded to the payment balance);
  • (2) After the procedure for the refund is completed, User shall dispose of or delete the Limited Express e-ticket by him/herself;
  • (3) If the Limited Express train that is indicated on the purchased Limited Express e-ticket goes out of service or is delayed for one hour or more due to an accident or other reasons, the Company will provide a full refund of the charge and fees for the relevant Limited Express train to the credit card account or the payment balance. This procedure may not be completed until the following month or later due to procedural reasons.

Article 5 (Use of Limited Express e-ticket)

• A purchased Limited Express e-ticket is only valid for the Limited Express train, car and seat(s) indicated thereon.
• At the time of boarding using this Service, User must always carry a device such as a smartphone capable of the relevant Limited Express e-ticket with him/her at all time. When a staff member asks User to show the Limited Express ticket plus other tickets at a station or on the train, he/she shall show the Limited Express e-ticket as required, and until deboarding, he/she shall keep it displayed. In this case, a printed copy of the Limited Express e-ticket or image data such as a screenshot will not be accepted as a valid Limited Express e-ticket.
• A purchased Limited Express e-ticket is valid for the number of passengers indicated thereon (including User).
• User may not board any Limited Express train other than the one indicated on the Limited Express e-ticket purchased through this Service. If User boards a Limited Express train other than the one indicated on the Limited Express e-ticket purchased through this Service, he/she shall, in accordance with Article 4, paragraph 2, item (5), separately pay by cash the Limited Express charge and other fees required for such Limited Express train.
• Regarding a Limited Express e-ticket, its electronic data recorded on the central computer of the Company is solely legitimate and valid, and on condition that the Limited Express e-ticket that User shows is the same as the electronic data, User may board the relevant Limited Express train.
• If User may not show the relevant Limited Express e-ticket, User shall separately pay by cash the Limited Express charge and other fees, if applicable, required for the Limited Express train and the Company shall assume no responsibility therefor.
• User may refer to a purchased Limited Express e-ticket by entering the e-mail adress entered at the time of Purchase, the date of boarding and the reservation number provided for the purchased Limited Express e-ticket on and before the date of boarding. If User forgets the reservation number, User shall search for it on the Service’s website by entering the name, date of boarding, departure station. In addition, for code-based payments, an identity authentication number is required; for credit card payments, Users must enter the relevant credit card information.

Article 6 (Fraudulent use)

If User fraudulently uses a Limited Express e-ticket by duplicating or tampering with it, or in other ways, or fraudulently uses any Limited Express e-ticket that must be deleted/disposed of pursuant to the provisions of Article 4, paragraph 2, item (6) and paragraph 3, item (2) herein, User shall pay the Limited Express charge plus other fees, if applicable, for the section he/she has been traveling in and a surcharge equivalent to twice as much as the amount of the charge plus other fees described above.

Article 7 (Handling of entered User information)

• The Company keeps entered User information for one year from the day following the date of boarding the train indicated on a purchased Limited Express e-ticket for the purpose of responding to inquiries from User, credit card companies and other purposes.
• The Company shall handle Users' personal information obtained in the course of using this Service in accordance with the Company's "Privacy Policy". However, such information may be disclosed in the following cases:
  • (1) Where User consents to disclose the information;
  • (2) Where the Company is required to disclose User information under laws and ordinances;
  • (3) Where the Company, or a subsidiary or a related company of Kintetsu Group Holdings Co., Ltd., discloses statistical data that are collected to analyze trends of use of this Service (information that cannot identify individuals).
  • (4) When the information is jointly used by Kintetsu Group companies in accordance with Article 7.1.

Article 7.1 (Joint Use of Personal Information)

• • (1) Items of Personal Information to be Jointly Used
    Email addresses converted into random character strings and information related to the purchased or used Limited Express tickets.
  • (2) Scope of Joint Users
    The Company and other Kintetsu Group companies (including their subsidiaries and affiliated companies).
  • (3) Purpose of Use
    For the improvement and research of services, the planning and development of new services, and for conducting surveys and analyses aimed at providing services tailored to user needs.
  • (4) Party Responsible for Managing Personal Information
    Kintetsu Railway Co., Ltd.
    For more details, please refer to the "Privacy Policy" available on the Company’s website.

Article 7.2 (Handling of Pseudonymized and Anonymized Information)

• If the Company creates pseudonymized information or anonymized information based on the customer information it has obtained, it shall disclose such handling in its "Privacy Policy" as prescribed by the Company.

Article 7.3 (Handling of Personal Information in Credit Card Payments)

• In the case of credit card payments, the personal information obtained by the Company from the User, such as name and e-mail address, will be provided to the credit card issuer used by the User for the purpose of detecting and preventing fraudulent use of credit cards.
• If the credit card issuer used by the User is in a foreign country, such information may be transferred to the country in which the issuer is located. However, since the Company cannot identify the specific card issuer or the country to which it belongs based on the information collected from the User, the Company is unable to provide the following information regarding personal information safeguards:
  • (1) Name of the foreign country to which the information is provided.
    
  • (2) Information on the personal data protection syfstem of said country.
    
  • (3) Measures taken by the card issuer to protect personal information.

Article 8 (Notification to User)

Notification from the Company to User shall be provided by notice on the website of the Company, by e-mail or in another way that is deemed appropriate by the Company. Notification shall be deemed to have been completed when notice is posted on the website, an e-mail is sent to the e-mail address registered by User (including incorrect e-mail address) or notice is provided in a way that is deemed appropriate by the Company; the Company shall assume no responsibility for any consequences arising out of User's failure to receive or be aware of the notification.

Article 9 (Compliance to basic matters)

User shall comply with laws and ordinances, general manners, morals and technical rules for using the Internet.

Article 10 (Disclaimer of the Company)

• User shall use this Service in the proper use environment with a PC, Smartphone, etc. or other terminal properly connected to the Internet where e-mail, printer, etc. are properly set. The Company shall assume no responsibility for any consequences and its effects arising out of use of this system by a User who does not satisfy this requirement. Even in the case where the above requirement is satisfied, User shall fully understand and acknowledge that this Service may not function properly due to circumstances associated with User’s PC use environment such as failure in communication environment, and use this Service. The Company shall assume no responsibility for any effect or damage, etc. incurred by User due to the circumstances above.
• The Company shall assume no obligation to confirm with due care whether information sent by User is delivered to the system of this Service or whether the information that is delivered to the system is the same as the information sent by User, and shall assume no responsibility for any matters arising out of such non-delivery or inconsistency.
• The Company shall assume no responsibility even if the information sent by User is inaccurate, or even if there is any problem using this Service due to non-delivery of any e-mail from the Company because of , for example, a change in e-mail address by the date of boarding after the User information is entered.
• The Company shall assume no responsibility for any damage to User, etc. or third parties arising from delay, change, suspension, cancellation discontinuation, limit of access or abolition in providing this Service; use of, change to or receipt of a refund for a purchased Limited Express e-ticket by a third party; or any other causes relating to this Service.

Article 11 (Change in contents of these terms of service and this Service)

• If necessary, the Company may determine that the contents of the Terms, operations and use, etc. of this Service must be changed. In this case, the Company will provide advance notice that the contents of the Terms will be changed, together with the contents after the change, the effective date of the change, etc. on the website of this Service, etc. After such change or revision is made, only the contents after the change or revision shall be effective.
• The Company may temporarily suspend this Service due to system maintenance, etc. without prior notice.
• Pursuant to each preceding paragraph, the Company shall assume no responsibility for restoration or compensation for any loss incurred by User pertaining to this Service.

Article 12 (Discontinuation and suspension of this Service)

In the event of the following items, the Company may discontinue or suspend this Service without prior notice to User:

• • (1) In the case where the Company performs maintenance of the system of this Service periodically or urgently;
  • (2) In the case where this Service may not be provided as usual due to a war, riot, disturbance, earthquake, eruption, flood, tsunami, fire, power outage or other emergency situation;
  • (3) In other cases where the Company deems it necessary to temporarily suspend this Service due to operational reasons.

Article 13 (Responsibility of User)

• User shall assume responsibility for his/her own acts and any acts by third parties based on User information in using this Service and any of their consequences, regardless of what he/she did or regardless of negligence. Furthermore, if User causes any damages to other Users or third parties other than Users in using this Service, he/she shall settle any dispute with the other party at his/her own responsibility and expense.
• If User causes any damages to the Company as a result of a breach of the Terms, the Company shall claim against the relevant User compensation for all damages incurred thereby and the relevant User shall accept such claim for compensation.

Article 14 (Prohibited acts)

User is prohibited from committing the acts listed in the following items:

• • (1) Acts that cause troubles or disadvantages to the Company, other users or third parties other than Users;
  • (2) Acts that may hinder operation of this Service;
  • (3) Violent acts or threatening words and actions against the Company or acts of interfering with the Company's business on his/her own or by using a third party;
  • (4) Acts of reselling some or all of the Limited Express e-ticket(s) purchased through this Service to a third party;
  • (5) Any other acts that violate the Terms.

Article 15 (Prohibition of transfer of rights)

User may not transfer, lend, pledge or mortgage any rights and obligations pertaining to this Service to any third parties.

Article 16 (Cancellation of purchase agreement)

In the case where the Company deems User inappropriate as a user of this Service since, for example, the relevant User violated the Terms, the Company may to cancel the relevant purchase agreement without prior notice.

Article 17 (Elimination of antisocial forces)

• User represents and warrants that he/she does not and shall not in the future fall under any of the following items (for Users outside of Japan, the person who does not fall under the items equivalent thereto):
  • (1) An organized crime group;
  • (2) An organized crime group member;
  • (3) A quasi-member of an organized crime group;
  • (4) A corporation associated with an organized crime group;
  • (5) A sokaiya (corporate racketeer), a political racketeer advocating social change, a special group specialized in intellectual crimes, etc.;
  • (6) A person equivalent to those provided in each preceding item.
• User shall warrant that he/she will not, on his/her own or using a third party, cause any nuisance that falls under any of the following items:
  • (1) Violent claim;
  • (2) Unreasonable claim that exceeds legal liability;
  • (3) Threatening words and actions or violent acts in transactions;
  • (4) Acts of causing damage to the reputation of the Company or interfering with the Company's business by spreading rumor, the use of fraudulent means or force;
  • (5) Acts equivalent to those provided in each preceding item.

Article 18 (Questions, etc. related to the Terms)

Any doubt or question arising out of interpretation or application of the Terms shall be decided by the Company, and User shall comply with such decision.

Article 19 (Jurisdiction)

• In the event of a dispute pertaining to this Service between the Company and User, both parties shall settle such dispute in good faith.
• If a consultation fails to settle a dispute between the Company and User, the Osaka District Court shall have competent and exclusive jurisdiction for the first instance. Provided, however, that in the case where the jurisdiction of Japan may not be admitted under provisions of the law or in the case where the consultation fails to settle a dispute between the Company and User of a country that has no treaty or agreement on mutual recognition and enforcement of judgment with Japan, such dispute shall be finally settled by arbitration in Osaka City, in accordance with the Commercial Arbitration Rules of the Japan Commercial Arbitration Association.

Article 20 (Governing law)

This Service between the Company and User shall be governed by in accordance with the laws of Japan.

Article 21 (Translation of the Terms)

Although the Terms are made in the Japanese language, the Company posts a (English) translation of the Terms on the website of this Service for reference. Provided, however, that the Japanese text of the Terms is the original, and its translation is intended to be a reference material. In the case of an inter-lingual discrepancy, difference or disagreement between the Japanese original and the translation, the wording, interpretation, etc. of the Terms in Japanese shall prevail.