Reservation for Limited Express

Service hours:5:30～23:45 Japan time

Limited Express tickets can be purchased at 10:30 one month before the date of boarding.

FAQs

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Use of service
Q.What are the system requirements to use this service?

A.

We recommend using one of the following web browsers when accessing our website.

  • (1) PC
    Microsoft Edge latest version
  • (2) smartphone
    iPhone: Safari latest version
    Android: Chrome latest version

Please note that if you use another web browser, some content may not be displayed properly.
Also, do not use incognito mode.
Q.Do I need to pay to use this service?

A.

The service is free of charge. You will only be charged for the Limited Express tickets and other tickets that you purchase.
Q.When can I use this service?

A.

The service hours are from 5:30 to 23:45 Japan Time. From 23:45 to 5:30 on the following day, you cannot purchase tickets, receive a refund, change the train(s) or re-display the e-ticket.
Q.Can I use this service with a non-smartphone (feature phone/basic phone)?

A.

You cannot use this service with a non-smartphone (feature phone/basic phone).
Q.Is the user information that I entered secure?

A.

We strictly control user information. For details, please visit "User information and Security/Security".
Q.An error occurred when I tried to return to the previous page. What should I do?

A.

Please try again from the beginning.

We apologize for any inconvenience. Please note that if you use the browser's "Back" button on your smartphone, PC, etc., all information that you entered may be cancelled and you may be required to enter all information from the beginning. Even in the case where you used the "Back" button and an error occurred immediately after you clicked the "Confirm to purchase" button on the confirmation of the purchased ticket screen, the payment may have completed. To confirm whether or not the purchase procedure has completed, please click the "If you forgot the reservation number, click here." link and enter the necessary information.
Q.What tickets can I purchase through this service?

A.

You can purchase Limited Express tickets and extra tickets for Deluxe car, extra tickets for Ltd. Exp. "Shimakaze" and an extra ticket for Private room accompanied by the Limited Express ticket. You cannot purchase basic fare tickets through this service. Please purchase basic fare tickets at a station, etc.
Q.Can you issue a receipt of an e-ticket purchased through this service?

A.

You can check the web receipt from the URL provided in the purchase (change) result email.
Q.If I receive a refund for a Limited Express ticket that I purchased using this service, can you issue a refund statement?

A.

You can check the refund statement from the URL provided in the refund (change) result email.
E-ticket
Q.What is an e-ticket?

A.

An e-ticket enables a passenger to board a Limited Express train by displaying it on the screen of a smartphone or other device without receiving a ticket at the station. (Printouts, screenshots, and other image data are not accepted)
Q.What are use conditions for an e-ticket?

A.

  • ・The purchased e-ticket is valid only for the Limited Express train, car and seat(s) indicated on it.
  • ・Please carry a smartphone or other device that can display the e-ticket when boarding. (Printouts, screenshots, and other image data are not accepted) If a staff member asks you to show a Limited Express ticket at the station or on board, please display your e-ticket screen and keep it ready until you disembark.
  • ・The purchased e-ticket is valid for the number of passengers indicated, and the person who purchased the e-ticket must be one of the passengers.
Q.How can I display the e-ticket again?

A.

From Top Page - "Review/refund/change of purchased ticket(s)" menu, search for the e-ticket by entering the date of boarding, the reservation number and the email address entered at the time of purchase. The reservation number is written on the e-ticket displayed on the screen after the purchase (or change) and on the email that indicates the results of the purchase (or change).
If you do not know the reservation number because you forgot to save or print the e-ticket, or deleted the purchase confirmation email, please click the “If you forgot the reservation number, click here” link on the Top Page.
Then enter your name, boarding date, departure station, payment method, and other information to search.
Q.With the purchased e-ticket, can I board a Limited Express train other than the Limited Express train that is indicated on the e-ticket?

A.

The purchased e-ticket is only valid for the Limited Express train, car and seat(s) indicated on it. Please be sure to take the seat(s) in the car of the Limited Express train indicated on the purchased e-ticket. If you wish to take a different Limited Express train, please change the purchased e-ticket (before the departure time of the relevant train).
Q.Can I present an e-ticket using a screenshot or printout?

A.

Printouts, screenshots, and other image data are not accepted when a staff member asks you to show an e-ticket at the station or on board.
Purchase
Q.Which credit card types can I use?

A.

You can use a credit card with a VISA, MasterCard, JCB, AMEX, or Diners Club mark only. Some credit cards, even if they have one of the marks described above, may not be able to be used.
Q.What is the security code?

A.

The security code is the 3-digit or 4-digit number on your credit card used to help prevent unauthorized use.
By authenticating the security code, which is known only to the cardholder, we confirm that you have the registered credit card with you.
Please note that some credit cards (numberless cards) may not have a security code indicated on the card.
In such cases, please log in to the credit card company's official app or members-only website to confirm the
security code. If you are unsure how to check the app or website, please contact your credit card company.
Q.After I entered credit card information, an error occurred. What should I do?

A.

Please check that the full card number, the security code and the expiration date that you entered are correct. Since the order of the expiration month and year, in particular, is commonly confused, please re-confirm it.
Q.Can I use debit or prepaid card?

A.

Some debit or prepaid cards cannot be used.
Please note that when a debit or prepaid card is used for payment, changes, refunds or other transactions may not be able to be made depending on the balance of the account linked to the debit card used or balance of the prepaid card used.
Q.What is PayPay?

A.

PayPay is a cashless payment service for smartphones widely used in Japan that allows users to make payments easily using QR codes or barcodes.
This service is primarily intended for residents of Japan and may require a Japanese phone number or bank account. It is more suitable for long-term residents than short-term visitors.
Q.How can I purchase a Limited Express ticket?

A.

To make a purchase, please click "Start to purchase" on the Top Page, and follow the instructions on the screen.
For details, please visit "Use Guide".
Q.Can I select a car number and a seat number?

A.

Yes, you can. Please select the seat(s) that you like on the seat map.
Q.For how many passengers can I purchase Limited Express tickets at one time?

A.

The maximum number of passengers for which you can purchase tickets at one time is eight for adults and children in total. If you wish to make a purchase for more than eight passengers, please make a purchase two or more times.
Q.When I use a credit card for payment, when is the payment completed?

A.

As soon as the purchase is made through the internet, the payment is completed. When you cancel the purchase after the completion of the payment, there is a handling fee.
Q.What is 3D Secure (Identity authentication service)?

A.

3D Secure is a security feature that helps make online payments safer. It is an authentication service provided by major international credit card brands (Visa, Mastercard, JCB, AMEX, and Diners) to prevent unauthorized use of your credit card. In addition to entering your regular card information, you will be asked to enter a password or other authentication details known only to you.
Q.What is required for 3D Secure authentication?

A.

The requirements vary by credit card company but typically involve a password, a one-time password (OTP), or biometric authentication. Please check with your credit card issuer for specific details.
Q.What should I do if I cannot complete 3D Secure authentication or if my payment fails?

A.

If you have any questions about the identity authentication service (3D Secure) (e.g., authentication codes, payment errors, setup, or checking your settings), please contact your credit card company directly.
Q.While I was making a purchase, my internet connection was lost, so I do not know whether the purchase was completed or not.

A.

When the purchase is completed, an email that indicates the information on the purchased e-ticket is sent to the registered email address. Please check whether the email arrives or not. If you do not receive the email, please click the "If you forgot the reservation number, click here." link and enter the user information that you entered at the time of the purchase to check whether the purchase has been completed or not.
Q.Can I purchase a ticket for any Kintetsu Limited Express train?

A.

You cannot purchase tickets for the following Limited Express trains through the internet.
  • ・ Limited Express trains that depart from your departure station at or after 00:00 (midnight).
    • * You can purchase, through the Internet, tickets for unscheduled overnight Limited Express trains that run from New Year's Eve to New Year's Day.
  • ・ Some unscheduled Limited Express trains or Limited Express trains whose travel section is temporarily extended.
Q.Can I purchase a ticket for the same train that departs on the same day more than once?

A.

Yes, you can. However, to prevent erroneous duplicated purchases, a purchase confirmation screen may appear. In this case, please confirm the description of the purchase, and if the purchase is not an error, please proceed with the transaction.
Q.How many minutes prior to the train departure time can I make a purchase?

A.

You can purchase tickets for Limited Express trains that will depart more than five minutes after your search. You can proceed with your purchase transaction until the departure time of the relevant Limited Express train.
Q.How early can I purchase Limited Express tickets?

A.

You can purchase Limited Express tickets from 10:30 a.m. one month before the day of departure of the relevant Limited Express train (on the same calendar date of the previous month) (Japan time).
If the same day does not exist in the previous month, it is as follows．
the date of boarding 3/29･30･31 5/31 7/31 10/31 12/31
the release start date 3/1 5/1 7/1 10/1 12/1
Q.When I use a credit card for payment, can I choose installment payments or revolving payments?

A.

You can choose lump-sum payment only.
Q.Can I purchase tickets for wheelchair-accessible seats through this service?

A.

You can purchase tickets for wheelchair-accessible seat through this service.
  • * When selecting a wheelchair-accessible seat or wheelchair assistant seat, you can purchase only one seat at a time.
  • * When selecting a wheelchair-accessible seat or wheelchair assistant seat, you cannot select an upstairs seat on the connecting train.
  • * It is a seat prepared for a passenger using a wheelchair. For other passengers, please refrain from purchasing this seat, except when the other seats are full.
Train change/refund
Q.What are the rules for train change and refund for the Limited Express ticket.

A.

  1. (1) Train change
    You can change the train through the Internet up to three times only if the change is made:
    • ・Before the departure time of the train indicated on the e-ticket; and
    • ・Up to the day before the same date three months after the date of the first purchase.
      (If there is no corresponding date, the deadline will be the last day of the third month.)
  2. (2) Refund
    You may request a refund for a purchased e-ticket before the departure time of the train indicated on it. A handling fee will be deducted, and the remaining amount will be refunded to the credit card used for payment.

    (If you used PayPay, the refund will be returned to your PayPay balance.)
    • * The fee collection and refund statements may be issued separately.
Q.How can I refer to the information on the purchased e-ticket?

A.

Please search for the purchased e-ticket by entering the date of boarding, the reservation number and the email address that you entered at the time of the purchase from the Top Page - "Review/refund/change of purchased ticket(s)" menu.
Q.How can I change the train, seat(s), number of passengers, or the like?

A.

You can do so from the Reservation for Limited Express Top Page – "Review/refund/change of purchased ticket(s)" menu. For the detail operation method, please click here.
Q.I made a change to my e-ticket, and the Limited Express charge was billed twice on my bill. Was I double-billed for the Limited Express charge?

A.

When a change is made to a purchased e-ticket, the system first bills the Limited Express charge after the change, and then cancels the charge for the original one.
For this reason, it may appear that the Limited Express charge was billed twice; however, please rest assured that you will only be billed once.

  • * Depending on the date of purchase or change, the billing cycle of the credit card, or other reasons, the payment for the Limited Express charge both at the time of purchase and change may be temporarily deducted from the account linked to your credit card. In this case, it is refunded (or adjusted) via the credit card company the next month or later. Regarding the date of refund (adjustment) via the credit card company, please contact your credit card company.
  • * When changing a Limited Express ticket, credit card payments require available credit, and PayPay payments require a sufficient balance to cover the changed amount.
Q.Can I make a change to the travel section and/or the number of passengers without changing the seat (seats)?

A.

In this service, when a change is made, a seat is (seats are) newly taken. For this reason, you cannot make a change to a purchased e-ticket while keeping the same seat (seats) before the change.
Q.When I tried to decrease the number of passengers, a message that the relevant train has no vacant seat is displayed. What should I do?

A.

In this service, when a change is made to the e-ticket, including a decrease of the number of passengers, a seat is (seats are) newly secured. For this reason, if the relevant train has no other vacant seats, such a message is displayed, even when the number of passengers is decreased.
Q.Can I change the e-ticket that I purchased from a PC or smartphone, etc.?

A.

Yes, you can.
Q.Can I change the seat type, for example, from a general seat to a Deluxe seat?

A.

Yes, you can. The difference resulting from the change will be deducted from or refunded to the credit card used for payment.
(If you used PayPay, the amount will be deducted from or refunded to your PayPay balance.)
Q.How can I receive a refund for the purchased e-ticket?

A.

You can do so from the Reservation for Limited Express Top Page – "Review/refund/change of purchased ticket(s)" menu. For the detailed operation method, please click here.
Q.If the Limited Express train that is indicated on the purchased e-ticket goes out of service due to a typhoon, an accident or other reasons, how can I receive a refund for the Limited Express charge?

A.

If a train goes out of service, the full amount of the applicable Limited Express charge (including any special car fare) will be refunded to the credit card used for payment, with no handling charge.
(If you used PayPay, the refund will be returned to your PayPay balance.)
Please note that this procedure may take several days. A fee will be charged if you handle the procedure for receiving a refund yourself. In this case, please contact a station staff.

For the train operation status, please see the Kintetsu train status information on the Kintetsu website.
Q.Until when can I receive a refund for the purchased e-ticket?

A.

You can receive a refund for the e-ticket before the departure time of the train indicated on it.
Q.I forgot my reservation number.

A.

If you purchased the ticket through the Reservation for Limited Express, , please click the “If you forgot the reservation number, click here” link at the top of the service website.
Then enter your name, boarding date, departure station, payment method, and other information to search.
Ticket
Q.Can I board a Kintetsu Limited Express train only with an e-ticket that can be purchased through this service?

A.

To board a Limited Express train, you will need a basic fare ticket (such as a paper ticket or transportation system IC card) in addition to an e-ticket that can be purchased through this service.
Q.Can I purchase basic fare tickets through this service?

A.

No, you cannot purchase basic fare tickets through this service.
Please purchase a basic fare ticket separately at a ticket machine at a station or use an IC card.
Limited Express types and seats
Q.What types of Limited Express trains are there?

A.

There are various types of Kintetsu Limited Express trains.
Unique trains are offered, including the "Shimakaze" and "Blue Symphony" and "AONIYOSHI" Sightseeing Limited Express trains, on which passengers can travel to popular sightseeing areas, such as Ise-Shima and Yoshino and Nara, while enjoying a Cafe car, Lounge car and other on-board facilities and services, and the "HINOTORI," which connects Osaka and Nagoya.

For details of Limited Express train types, click here.
Q.What are group seats?

A.

Group seats are special seats that can be used only when a given number of passengers travel in the same section. Limited Express trains that have group seats are as follows:

  • ・"Private room": Western-style and Japanese-style private rooms are available. A private room is for a group of three to four, where passengers can enjoy a trip in a private space. In addition to the Limited Express charge, the extra fee for the Ltd. Exp. "Shimakaze" and an extra fee for a Private room are required. A private room can be used only by passengers who travel in the section including between Yamato-Yagi and Iseshi Stations or between Kintetsu-Yokkaichi and Iseshi Stations.
  • ・"Salon seat": A Salon seat area consists of face-to-face booth-style seats for a group of four to six.

  • ・"Salon seat": A Salon seat area consists of face-to-face booth-style seats for a group of three to four.
  • ・"Twin seat": A Twin seat area consists of face-to-face booth-style seats for a group of two.

  • ・"Salon seat": A Salon seat area consists of face-to-face booth-style seats for a group of three to four.
  • ・"Twin seat": A Twin seat area consists of face-to-face booth-style seats for a group of two.

  • ・"Salon seat": A Salon seat area for a group of three to four.
  • ・"Twin seat": A Twin seat area for a group of two. If you would like to use the twin seats by yourself, please purchase an additional child ticket.

  • ・"Downstairs seat": A downstairs seat area consisting of compartment-like salons for a group of three or more.

<Restrictions on partial refunds>
  • ・ When a change (decrease) in the number of passengers for group seats is made to the e-ticket, if the number of passengers after the change is less than the minimum number of passengers for the relevant group seat area, the relevant group seats cannot be selected.
Q.What seats require extra fees?

A.

The following trains and seats require an extra fee(s) in addition to the Limited Express charge.
  • ●Ltd. Exp. "Shimakaze"
    • ・ Premium seat : Ltd. Exp. charge + extra fee for Ltd. Exp. "Shimakaze"
    • ・ Salon seat : Ltd. Exp. charge + extra fee for Ltd. Exp. "Shimakaze"
    • ・ Private room : Ltd. Exp. charge + extra fee for Ltd. Exp. "Shimakaze" + extra fee for Private room
    • * The extra fee for Private room is charged per group.(1,050yen per group)
  • ●Ltd. Exp. "HINOTORI"
    • ・ Premium seat : Ltd. Exp. charge + extra fee for Ltd. Exp. "HINOTORI" Premium car
    • ・ Standard seat : Ltd. Exp. charge + extra fee for Ltd. Exp. "HINOTORI" Standard car
  • ●Ltd. Exp. "Blue Symphony"
    • ・ Deluxe seat : Ltd. Exp. charge + extra fee for Deluxe car
    • ・ Salon seat : Ltd. Exp. charge + extra fee for Deluxe car
    • ・ Twin seat : Ltd. Exp. charge + extra fee for Deluxe car
  • ●Ltd. Exp. "AONIYOSHI"
    • ・ Salon seat : Ltd. Exp. charge + extra fee for Deluxe car
    • ・ Twin seat : Ltd. Exp. charge + extra fee for Deluxe car
  • ●Ltd. Exp. "Urban Liner"
    • ・ Deluxe seat : Ltd. Exp. charge + extra fee for Deluxe car
  • ●Ltd. Exp. "Ise-Shima Liner"
    • ・ Deluxe seat : Ltd. Exp. charge + extra fee for Deluxe car
  • ●Ltd. Exp. "Sakura Liner"
    • ・ Deluxe seat : Ltd. Exp. charge + extra fee for Deluxe car
Distance in
kilometers		 Limited Express charge
(Half price for children)		 Extra fee for deluxe car
(Half price for children)		 Extra fee for "Shimakaze"
(Half price for children)
1～40km 520yen 210yen 740yen
41～80km 920yen 210yen 740yen
81～140km 1,340yen 320yen 840yen
141～180km 1,640yen 420yen 1,050yen
181km～ 1,930yen 520yen 1,160yen

Distance in
kilometers		 Extra fee for "HINOTORI" Premium car
(Half price for children)		 Extra fee for "HINOTORI" Standard car
(Half price for children)
1～40km 300yen 100yen
41～80km 400yen 100yen
81～140km 600yen 200yen
141～180km 800yen 200yen
181km～ 900yen 200yen
Q.Can I smoke on a Limited Express train?

A.

You are not allowed to smoke.
On-board services/facilities of Limited Express trains
Q.Is on-board sales service provided?

A.

On-board sales service is provided on the following Limited Express trains.

  • * In principle, on-board service is not provided in the following cases:
  • ・ In the case in which the train service is significantly disrupted by bad weather or other reason
  • ・ In the case in which cars other than those dedicated to Shimakaze and Blue Symphony and AONIYOSHI are used due to periodical inspection
  • ・ On sales operational grounds

  • * For preparation, arrangement, etc., the operating hours are limited. The operating hours may be shortened on grounds of product preparation on the day, etc.
Q.Does a train have restrooms?

A.

Every Limited Express train has restrooms.
Q.Does a train have lockers?

A.

Sightseeing Ltd. Exp. "Shimakaze" and Ltd. Exp. "HINOTORI" have key-operated lockers.
Others
Q. I am being billed for a Limited Express charge for which the purchase process has not been completed.

A.

In the following exceptional cases, your credit card statement will show the Limited Express charge for which the purchase process has not been completed. In this case, however, the charge will be automatically refunded (offset).

[Exceptional cases where a Limited Express charge is billed even though the purchase process has not been completed.]
When you purchase a Limited Express ticket on this sales page, a sales transaction will be processed at the point when you click the “Confirm to Purchase” button. However, clicking the “Confirm to Purchase” button may not complete the purchase process for the following reasons.
  • ・ The seat you selected has already been sold (an error message indicating that the seat has already been sold will appear).
  • ・ The train you selected has already departed (an error message indicating that the train has already departed will appear).
Even if the purchase process has not been completed, you will be charged once, but the charge will be automatically canceled immediately.

Depending on the credit card company, only the sales charge may be immediately reflected on the web statement, etc., and the refund may appear later. To confirm the final refund amount, please check your credit card statement after the monthly closing date.
*Depending on the date of purchase or change, or the closing date for your credit card, payment for the Limited Express charge may be temporarily deducted from the account linked to your credit card. In this case, the amount will be refunded (offset) via the credit card company the next month or later.
Regarding the date of refund (offset) via the credit card company, please contact your credit card company.
Contact
Q.Contact information

A.

Inquiries about Reservation for Limited Express: Internet members desk
net-members_desk@rw.kintetsu.co.jp
  • ・ Please send an email in English.
  • ・ When making an inquiry, please include, in the email, the name that was entered at the time of the purchase.
  • ・ We cannot answer any inquiries about customers' personal information or security.
  • ・ A reply will be made by email, in principle. Please note that it may take several days to make a reply.
  • ・ Please do not make an inquiry about matters other than reservation and purchase through the internet.
    (Please note that depending on the inquiry, we may take a long time to make a reply or may not be able to make a reply.)

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