Want to change your Limited Express ticket? | Reservation for Limited Express User Guide

STEP1 Enter your Limited Express ticket information. See more details. Close

1
From the Top Page, enter the date of boarding and the reservation number for the Limited Express ticket that you wish to search for, and the e-mail address entered at the time of purchase.
* The reservation number is indicated on the displayed/printed e-ticket or the screen indicating the results of the purchase (or change).
2
Click the "Search" button. ▶If you forgot the reservation number

STEP2 Display your Limited Express ticket See more details. Close

3 Show your e-ticket for Limited Express on the display.
4 Click the "Change" button.

STEP3 Search for a Limited Express train. See more details. Close

5
Enter the date of departure and stations of departure and arrival that you would like to change. You can select the station name from the pulldown menu and the railway map.
6 Once the information is completed, click the "Search" button.

STEP4 Select a Limited Express train. See more details. Close

7
The Limited Express trains satisfying the requirements will be shown. Select one that you would like to take and click the "Select" button.

* Note: You cannot purchase a Limited Express ticket for a train that requires three or more connections.

STEP5 Select the number of passengers, type of seat, etc. See more details. Close

8 Enter the number of passengers.
9 Select the type of seat you prefer.
10
Choose how to select the seat location(s). * If there is only one person, the options "No selection" and "Select from seat map" will be displayed.
If there are two or more people, the options "Any seat", "Seats together only" and "Select from seat map" will be displayed.
If you select 'Any seat', your seats may be separated.
11 Once the information is completed, click the "Next" button.
* In step 10, select "No selection", "Any seat", or "Seats together only" →go to STEP 7.
*If you choose "Select from seat map" in 10,
→go to 12below.

STEP6 Select the seat location(s). See more details. Close

12 Select the car number you prefer.
13 Select the seat(s) you prefer.
14 Once the information is completed, click the "next" button.

◎ You can select seats for up to 8 passengers. You cannot select seats located in different cars.

◎ The seat (or seats) selected on the seat map will be confirmed after the transaction (payment) is completed. Seat selection on the seat map does not mean the seats are confirmed.

STEP7 Enter credit card information. See more details. Close

15 For authentication, enter the information of the credit card used for the payment.
* Note:
Please note that if you enter the wrong number multiple times, you will not be able to redisplay, change, or refund this Limited Express ticket on that day.
- If your credit card used for the payment has expired, enter the expiration month/year and the security code of the new card.
16 Once the information is completed, click the "Next" button.

* Note: Your change is not yet accepted at this stage.

STEP8 Confirm the information See more details. Close

17
Check that the Limited Express ticket information shown is correct and then click the "Confirm to change" button.
In addition, please review the e-ticket screen that appears after pressing the button.
This site uses 3D Secure (an identity authentication service) for credit card payments. If your credit card company requests a password or other information, please follow the instructions provided.
If you have any questions regarding the identity authentication service (3D Secure), such as authentication codes, payment errors, setup procedures, or how to check your settings, please contact your credit card company directly.

STEP9 Completion See more details. Close

18
The Transaction Completion page will be displayed.
We recommend saving this screen, as it contains important information needed to display or make changes to your e-ticket. * If a station or onboard staff member asks to see your e-ticket, a saved screen will not be accepted as a valid e-ticket. In such cases, please go to the top screen and select "Review/refund/change of purchased ticket(s)" to display your e-ticket.

[Note on e-ticket Limited Express tickets]

◎When boarding, please carry a smartphone or computer that can display e-ticket.
*E-ticket can be displayed from "Review/ refund/ change of purchased ticket(s)" menu on the top page.

* The images shown are from the smartphone display. The layout may differ slightly when viewed on a PC.