Want to cancel your Limited Express ticket? | Reservation for Limited Express User Guide

STEP1 Enter your Limited Express ticket information. See more details. Close

1
From the Top Page, enter the date of boarding and the reservation number for the Limited Express ticket that you wish to search for, and the e-mail address entered at the time of purchase.
* The reservation number is indicated on the displayed/printed e-ticket or the screen indicating the results of the purchase (or change).
2
Click the "Search" button. ▶If you forgot the reservation number

STEP2 Display your Limited Express ticket See more details. Close

STEP3 Refund procedure See more details. Close

5 For authentication, enter the information of the credit card used for the payment.
* Note:
Please note that if you enter the wrong number multiple times, you will not be able to redisplay, change, or refund this Limited Express ticket on that day.
6 Check that the Limited Express ticket Information shown is correct and then click the "Confirm to refund" button.

STEP4 Completion See more details. Close

◎ Please be aware of the following items concerning the refund statement.

* Please check, in advance yourself, whether the printed form of the statement may be used in your expense reconciliation process.

* This statement is a displayed version of the refund data saved electronically.

* A refund statement will not be issued at a station based on the printed form of the statement.

* The images shown are from the smartphone display. The layout may differ slightly when viewed on a PC.