User Guide

If you forgot the reservation number

STEP1
Click "If you forgot the reservation number, click here."
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  • 1

    From Top Page, click "If you forgot the reservation number, click here." link.

STEP2
Enter your Limited Express ticket information.
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  • 2

    After entering your name, boarding date, departure station, and selecting credit card as the payment method, please enter the last 4 digits of your credit card number and the expiration date.
    If you select PayPay, please enter the authentication number (a 4-digit number of your choice) you provided at the time of purchase. ※PayPay is a cashless payment service for smartphones widely used in Japan that allows users to make payments easily using QR codes or barcodes.

  • 3 Click "Confirmation of reservation number" button.
STEP3
Select the Limited Express ticket.
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  • 4 Select the relevant Limited Express ticket.
STEP4
Display your Limited Express ticket.
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  • 5 Information on the purchased Limited Express ticket is displayed. Confirm the reservation number.

* The images shown are from the smartphone display. The layout may differ slightly when viewed on a PC.

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to buy a Limited Express ticket.